Returns

Returns are easy, email us at info@ciovita.com to start the process.

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Returns are easy, please email us with your order number at info@ciovita.com to start the returns process.

HOW DO I RETURN?

  • Send us an email with your Order Number and reasons for return
  • Follow the instructions and select the items you want to return.
  • You will get a confirmation email with the shipping guidelines once the return request is approved.

WHAT IS THE COST OF RETURNS?

  • There are no charges for returns.
  • Original shipping charges are non-refundable.
  • You are responsible for the charges of the return shipping if a return is made on a promotional product (such as sales).

WHAT ITEMS ARE RETURNABLE?

  • You can return your items within 30 days of receipt of your shipment.
  • They must be in original condition and returned in original packaging.For clothing, unwashed and unworn.
  • FREE GIFTS OR PROMOTIONAL ITEMS ARE NOT RETURNABLE!

WHEN WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you a notification.
  • Your refund will be processed back to the same payment method used on the original purchase. This should reflect back in your account within 5-7 working days.